Frequently Asked Questions

Every website is different. Pricing depends on the size, functionality and requirements of your project. We offer free consultations and quotations with no obligation, so just get in touch and we'll talk through what you need.

Most websites can be designed, built and launched within one week. Larger or more complex projects may take a little longer, and we'll always give you a clear timeline before we start.

Absolutely. Whether you need a refresh, a modernisation or a complete rebuild, we can help. We'll start with a conversation about what's working, what isn't and what you'd like to achieve.

Yes. Every website we build is fully responsive, meaning it looks and performs perfectly on mobile, tablet and desktop without compromise.

Not necessarily. If you have existing content such as text and images, we can use that. If not, we can assist with creating content where needed, so just let us know.

Yes. You are welcome to provide your own photography, branding and imagery. If you don't have images, we can advise on sourcing suitable visuals for your site.

Yes. We build every website with basic SEO best practices in place, helping search engines find and index your site. For more in-depth SEO work, we can discuss options as part of your project.

As many as you need. We build everything from clean single-page websites to larger multi-page business sites, depending entirely on your requirements.

Yes. We can integrate a range of features including contact forms, booking systems, enquiry forms and more, depending on what your business needs.

A domain name is your website's address on the internet, for example wilesmedia.co.uk. It is how customers find you online and is one of the most important digital assets your business owns.

Yes. We handle the full registration process, set everything up correctly and manage it on your behalf from day one.

We take care of registrations, annual renewals, DNS configuration and any technical administration associated with your domain, so you never have to worry about it.

If a domain is not renewed before its expiry date, it can become unavailable or be purchased by someone else. We notify clients well ahead of renewal dates, but it is important to ensure renewal fees are covered on time.

Yes. We can assist with setting up professional business email addresses tied to your domain name, for example hello@yourbusiness.co.uk, giving your communications a consistent, professional look.

Our care plan is designed to keep your website online, secure and properly looked after. Depending on your package, this includes hosting, security monitoring, regular backups, minor content updates and direct access to our team for support.

It is not mandatory, but we would recommend it for any business that relies on their website. It gives you the reassurance that your site is being looked after, with a team to call on when you need something changed.

Yes. Hosting is available as part of our Website Care Plan. We'll ensure your site is hosted on a fast, reliable platform.

Yes. We regularly help clients with content updates, new pages, image changes and general improvements. Care plan clients have direct access to our team for this kind of support.

Depending on how your site is built, you may be able to make certain updates yourself. We'll always discuss this with you and make sure you're comfortable with the setup.

You can cancel at any time with 30 days' notice. If your website is hosted through us, we'll help you arrange alternative hosting before the cancellation takes effect.

Yes. We're based in Cornwall but work with businesses all across the UK. Everything can be handled remotely, from the initial consultation right through to launch.

We work with businesses of all sizes: tradespeople, restaurants, cafés, professional services, retail, start-ups and everything in between. If you need a website, we can help.

Yes. Social media is a valuable tool, but your website is the only online platform you fully own and control. Social platforms can change their rules or restrict your reach at any time. Your website is your foundation.

Yes. All consultations and quotations are completely free with no obligation. We'll have a conversation, understand what you need, and give you a clear, transparent quote.

We do not disappear after launch. We are available to help with support, updates, domain management and ongoing care, whether that is through a care plan or on a flexible basis.

Yes. Once your project is complete and paid for in full, ownership of the website transfers entirely to you.

We're a small team that cares about doing things properly. We focus on professional, modern websites without unnecessary complexity, delivered quickly, supported reliably and built to help your business grow online.