Before You Pay for a Website, Ask These Seven Questions

This isn't about us. We genuinely want you to ask these questions of any website provider - including us. If a provider can't answer them clearly, that tells you everything you need to know.

1. Who Owns the Website?

With us, you do. We look after the site on your behalf - handling edits, security updates, hosting and maintenance - but the website is yours. You're not locked into anything.

2. Can I Edit It?

Yes. And if you'd rather we handle any changes for you, we offer 24/7 support. Email one of the founders directly - kieran@wilesmedia.co.uk, owen@wilesmedia.co.uk, kieranlester@wilesmedia.co.uk - or call us on 07449108418. You'll always speak to someone who knows your site.

3. What's Included?

Everything you need to get online properly. Design, build, mobile responsiveness, contact forms, hosting setup, domain connection and launch. No surprise add-ons halfway through.

4. Are There Hidden Monthly Fees?

No. The price you're quoted is the price you pay. We're upfront about everything that's included and everything that isn't. No hidden costs, no small print, no surprises.

5. What Do I Have to Do?

Nothing. Once your site is live and connected to your business, we take care of the rest. You can be as involved as you want to be, or you can leave it entirely in our hands.

6. How Long Before My Website Is Live?

Your website will be published immediately after payment is received. No long waiting lists, no drawn-out timelines. Once you're happy with the demo and we've made your changes, we get you live straight away.

7. Will Someone Actually Answer the Phone If I Need Help?

Yes. 24/7 support, every day. If you need us, we're here. WhatsApp, phone, email - whichever suits you. You'll never be passed to a call centre or left chasing a ticket number. We're a small team and we answer personally, every time.